Return Policy
Product Claims:
Please verify that your order confirmation is correct. Variations in shade, colour, and size are inherent of all burnt clay materials, and glazed tile is subject to crazing, and are not grounds for claim once installed. Furthermore, variations in shade, size and finish can vary from a previous shipment or from sample boards Saltillo Tile Calgary Ltd. may have previously distributed.
Of glass and stone mosaics, testing the installation technique, grouting and finishing, cutting, checking squareness of the sheets, and generally being fully aware of the characteristics of the mosaics being installed and the setting materials being used is required prior to commencing the job. Small chips, shade variations, size variations, and mounting squareness are all expected and normal characteristics of mosaics and are not considered grounds for claim.
No guarantee is made against wear. All tile will scratch and wear and it should be expected in areas of heavy traffic. Degree of wear is a function of maintenance and abrasion. Saltillo Tile Calgary Ltd. cannot be responsible for failures resulting from tiles being installed in areas where they are not suitable.
All packing information stated in the current price list is subject to change without notice.
The buyer is responsible for inspecting and accepting materials before it leaves Saltillo Tile Calgary’s warehouse, as well as with the final customer before it is installed. No claim will be accepted for damaged material once it has left our warehouse. Method of installation and site conditions are beyond our control and no claim will be accepted for chipping, crazing, spalling, etching, cracking, discolouration, or loosening from the setting bed. If our products are unsatisfactory for any reason, we must be notified before installation. No allowance will be made for labour costs or any other charges after materials have been installed.
The installer retains responsibility to accept quality prior to installation. Saltillo Tile Calgary will not accept complaints for tile already installed nor for any related labour charges.
Goods Return
Product Return Restocking Charges
Current stock in full, unopened boxes: 25% restocking fee
Exceptions
Open Cartons, Marble/Natural Stone, Direct ship, Special order & Custom Products: Not accepted
Goods Return process and conditions
· Obtain a return authorization number by contacting info@saltillocalgary.ca
· Request for Return must be sent within 30 days from date of invoice date.
· Material must be returned properly wrapped and shipped prepaid within 10 days of the request.
· Discontinued products, sale items, special orders, remnant packages or irregular goods cannot be returned.
Freight Claims
· Delivery to carrier constitutes delivery to buyer regardless of FOB point or whether freight is collect or prepaid.
· Claims of damage, loss, delay or shortage must be delivered to the carrier by the customer.
· Claims of order shortage must be directed to Saltillo Tile Calgary Ltd. within ten days of shipment.
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